Organizations ought to start by figuring out their largest worker expertise challenges, Wilson says. For instance, are workers having bother getting work completed due to inefficient processes, a troublesome onboarding expertise, or expertise that’s sluggish, difficult, or irritating to make use of? Understanding these points helps outline what success seems to be like for a DEX initiative.
Getting enter from totally different stakeholders is particularly vital as a result of DEX platforms accumulate a considerable amount of knowledge about workers’ expertise use and experiences. Authorized and compliance groups will help make sure that the group addresses privateness considerations, follows knowledge governance insurance policies, and meets regulatory necessities.
Punch recommends talking with executives in addition to operational leaders to grasp broader enterprise priorities. IT ought to ask: “What are the worker experiences that matter most for the enterprise?” and “What are the enterprise outcomes which can be most vital?”
IT groups also needs to take an in depth take a look at their very own operations. Analyzing issues resembling assist prices, recurring expertise issues, inefficient processes, and frequent worker complaints will help determine the place a DEX platform may present essentially the most worth and ship the best enhancements.
Evaluating DEX platforms and distributors
As soon as organizations have recognized their targets, they need to consider distributors primarily based on each the platforms’ technical capabilities and the way nicely these platforms match their operations and enterprise wants.
Wilson recommends that organizations begin with a proof-of-concept or proof-of-value deployment in their very own atmosphere. “Many distributors are phenomenal at supplying you with a pie-in-the-sky, clear, perfect-world atmosphere the place every part seems to be phenomenal,” he says.
Testing the platform in a real-world atmosphere permits organizations to see how nicely it really works with their current programs, safety instruments, and day-to-day processes.
Patrons also needs to consider knowledge privateness and compliance capabilities. Vital issues might embody knowledge anonymization, GDPR assist, and knowledge residency choices.
Integration capabilities are one other key space. Organizations ought to decide how nicely a DEX platform works with their current IT service administration programs, collaboration platforms, and different office applied sciences.
Punch advises consumers to discover distributors’ AI and automation capabilities intimately, together with accessible controls and governance mechanisms. “What forms of checks and balances can be found round these forms of capabilities?” she says.
Organizations also needs to take a look at the seller’s assist, implementation help, buyer success packages, and coaching sources. These companies can play a significant position in how rapidly workers undertake the platform and the way quickly the group begins seeing advantages from its funding.
Key issues when selecting a DEX platform
Selecting the best DEX platform is finally about discovering an answer that helps the group’s enterprise targets, not simply its technical necessities.
Firms mustn’t consider DEX as simply one other instrument for monitoring expertise. The best profit comes from utilizing it to make office expertise simpler for workers to make use of, cut back widespread expertise frustrations, and assist enhance productiveness, effectivity, and general enterprise efficiency.
Earlier than investing in a DEX platform, consumers ought to realistically assess how superior their digital office and IT operations are. Wilson says corporations which can be earlier of their journeys might begin through the use of DEX for monitoring and primary automation, whereas extra mature organizations could also be able to reap the benefits of superior options resembling predictive analytics, AI-driven insights, and automatic drawback decision.
Every enterprise also needs to take into consideration how a DEX platform matches into its general office expertise technique. As DEX and endpoint administration instruments turn into extra intently linked, corporations have to resolve whether or not a standalone DEX platform or a extra built-in resolution is the higher match for his or her long-term wants and targets.
6 main DEX distributors
There are quite a few digital worker expertise instruments in the marketplace. That can assist you start your analysis, we’ve highlighted the next distributors primarily based on discussions with analysts and impartial analysis.
ControlUp Applied sciences: ControlUp is an AI-powered digital worker expertise and IT operations platform that helps IT groups monitor, troubleshoot, and enhance the efficiency of worker expertise. The cloud-based service gives real-time visibility into digital desktop environments, cloud PCs, bodily units, and SaaS functions, serving to organizations to rapidly determine and resolve points. The platform helps Home windows, macOS, Linux, and main thin-client units, and it screens the efficiency of enterprise functions and collaboration instruments resembling Microsoft Groups and Zoom, in addition to customers’ community connections. ControlUp integrates with main IT service administration and endpoint administration platforms and contains automation instruments that may determine and repair issues earlier than they have an effect on worker productiveness. Contact ControlUp for pricing.
HP: HP’s Workforce Expertise Platform (WXP) is a cloud-based digital worker expertise platform designed to assist IT groups perceive and enhance workers’ day-to-day expertise experiences. The platform screens a variety of units, together with Home windows, macOS, Linux, and Android programs, and can even collect knowledge from iPhones, iPads, Chromebooks, and printers by integrations. WXP gives perception into the efficiency of enterprise functions, SaaS instruments, collaboration platforms, and convention room expertise. It integrates with ServiceNow and contains built-in remediation and automation capabilities that assist IT groups rapidly determine points, streamline workflows, and resolve issues. Contact HP for pricing.
Lakeside Software program: Lakeside Software program’s SysTrack is a digital worker expertise platform that helps IT groups perceive how workers’ expertise is performing and the place issues could also be affecting productiveness. Delivered primarily as a cloud-based service hosted on Microsoft Azure, the platform screens units, functions, networks, digital desktops, and collaboration instruments to supply an entire view of the worker expertise. SysTrack helps a variety of working programs and units and integrates with widespread IT service administration, observability, and worker expertise platforms. It additionally makes use of AI and automation to assist IT groups determine points, perceive how they have an effect on workers, and rapidly resolve issues. Contact Lakeside Software program for pricing.
Nexthink: Nexthink Infinity is a DEX platform that helps organizations perceive how office expertise is affecting workers and determine points that could be hurting productiveness. Delivered as a cloud service, the platform gives visibility into units, functions, networks, digital desktops, and collaboration instruments resembling Microsoft Groups and Zoom. It helps Home windows, macOS, cell units, and choose skinny purchasers. Nexthink combines real-time monitoring, worker suggestions, analytics, and automation to assist IT groups rapidly determine and resolve issues. The platform additionally contains built-in remediations and low-code workflow instruments that enable organizations to automate widespread IT duties and fixes. Contact Nexthink for pricing.
Omnissa: Omnissa Workspace ONE Expertise Administration (previously VMware Digital Worker Expertise Administration) is a DEX platform that helps IT groups monitor and enhance workers’ expertise experiences throughout units, functions, networks, digital desktops, and collaboration instruments. A cloud-based SaaS service hosted on Amazon Net Providers, Expertise Administration helps main working programs, units, and skinny purchasers by the broader Workspace ONE platform. The platform helps IT groups monitor the well being and efficiency of office expertise to allow them to spot and repair issues earlier than they have an effect on worker productiveness. It integrates with a wide range of IT service administration and chatbot platforms. Expertise Administration additionally contains automation instruments that permit organizations create workflows and routinely resolve widespread expertise points. Contact Omnissa for pricing.
TeamViewer: TeamViewer DEX (previously the 1E platform) is a digital worker expertise platform that helps IT groups monitor, handle, and enhance workers’ expertise experiences throughout units, functions, collaboration instruments, and digital environments. Delivered primarily as a cloud-based service hosted on Microsoft Azure, the platform helps Home windows, macOS, Linux, and Android units. TeamViewer DEX gives real-time visibility into expertise efficiency, serving to IT groups determine and resolve points earlier than they have an effect on productiveness. The platform integrates with IT service administration instruments resembling ServiceNow and Jira and contains a big library of automated fixes. Organizations can even create their very own workflows and remediations utilizing low-code automation and AI-assisted instruments. Contact TeamViewer for pricing.
This text was initially printed in September 2022 and up to date in July 2026.
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