A ‘two-way road’
The corporate initially started working with text-based AI, however shortly realized the significance of the conversational aspect. Jain identified that 30% to 35% of utilization amongst early prospects is by way of voice. There may be significantly excessive utilization throughout transit instances, in addition to “excessive pleasure” amongst discipline staff, salespeople, plant staff, and retail retailer staff, Jain famous.
Use instances span IT, HR, finance, advertising and marketing, gross sales, and procurement, Jain stated, noting that the corporate serves prospects throughout industries together with finance, manufacturing, prescribed drugs, and client and packaged items. Jain stated one chief expertise officer (CXO) at a serious industrial firm predicted that incorporating voice-enabled AI colleagues might enhance the productiveness of IT and HR groups by 50%.
The objective is to finally make the AI colleagues much more autonomous. Jain imagines a future the place an agent might be added to a Zoom, Slack, or Groups name not simply to take notes, however to collaborate, alternate concepts and “truly do a number of layers of labor.” In future releases, Leena’s AI will even be capable of see customers’ screens to help with these duties.
