Salesforce—forward of its Dreamforce 2025 convention this week—introduced the overall availability of Agentforce 360, its agentic AI platform.
Agentforce was first launched final October, and during the last 12 months, the corporate has added a number of new capabilities to the platform, resembling the power to embed brokers in workflows and improved interoperability and governance.
“These milestones have led to Agentforce 360, which transforms Salesforce past CRM — the place brokers don’t simply serve prospects, but additionally empower staff, streamline operations, and collaborate with different brokers,” Salesforce wrote in an announcement.
Agentforce 360 contains the Agentforce Builder, a improvement platform for constructing, testing, and deploying brokers utilizing pure language. It features a unified workspace for all these phases of the event course of, the power to modify between a doc-like editor and low-code canvas, real-time previews and dwell debugging, and enterprise-grade governance.
Agentforce Builder additionally contains Agentforce Vibes, an AI coding associate that understands the context of your Salesforce initiatives and may execute duties in your behalf.
Moreover, Salesforce developed a brand new scripting language for controlling brokers: Agent Script. This enables builders to outline guardrails, software use, and logic utilizing conditionals, “if/then” guidelines, and hand-offs.
Agentforce 360 contains hybrid reasoning by way of the Atlas Reasoning Engine, which permits customers to “stability the inherent creativity of LLMs with the understanding of structured enterprise logic, enabling extra predictable and dependable agent habits.”
The platform is constructed upon Information 360, a unified information layer for offering brokers with enterprise context from each structured information and unstructured information like PDFs or diagrams. It leverages Tableau Semantics to translate information into enterprise language in order that third-party companions like Databricks, dbt Labs, and Snowflake can entry constant and standardized semantics.
One other vital part of the platform is the Buyer 360 Apps, that are brokers which are embedded straight into enterprise workflows. A number of the accessible brokers embrace Agentforce Gross sales (helps with prospecting, qualification, and quoting), Agentforce Advertising and marketing (helps with creating campaigns, journeys, and property), and Agentforce Commerce (supplies guided buying experiences to assist improve shopper conversion).
And at last, Agentforce 360 is deeply built-in with Slack, and Agentforce Gross sales, IT Service, HR Service, and Tableau Subsequent floor insights and full actions straight within the software. Moreover, Slack has enterprise search performance in order that customers can rapidly get solutions from Google Drive, GitHub, Jira, and different instruments with out leaving Slack.
This builds upon latest updates to Slack that help agentic capabilities, resembling its new real-time search API and MCP server.
“The Agentic Enterprise represents a brand new mannequin for work — the place AI elevates individuals relatively than changing them. In an Agentic Enterprise, each crew operates with 24/7 intelligence: gross sales leads are by no means missed, service by no means sleeps, and each worker has an AI associate that helps them transfer quicker and make smarter choices. The result’s a brand new period of productiveness, buyer connection, and progress,” the corporate wrote.
