Why the normal service desk fails
IT groups battle to maintain tempo with rising demand when help nonetheless depends on tiered queues and guide processes. Significantly for smaller groups:
- Ticket volumes develop sooner than the IT workers
- Staff count on fast, seamless help
- Handbook work makes scaling too costly
Obtain the Whitepaper
Obtain the Whitepaper
A contemporary service desk constructed for 2026
AI, automation, and experience-led service assist lean groups scale smarter with out including complexity.
AI that reinforces agent productiveness
Automate routine requests, speed up complicated circumstances with copilots, and scale back cost-to-serve.
One entrance door for each request
Present workers with a unified platform to entry assist throughout IT, HR, Finance, and Amenities.
Insights that enhance expertise
Observe ESAT, FCR, and reopens by way of customized dashboards to uncover what actually impacts worker expertise.
The affect of an AI-first, people-ready method
Actual-world knowledge from international Freshservice prospects demonstrates how AI-assisted service desks improve efficiency and scale back prices.
76.6%
Quicker decision with Freddy AI Copilot
65.7%
Ticket deflection with Freddy AI Agent
80.2%
FCR for groups extending into ESM
Construct your AI-first, people-ready service desk for 2026
Get the complete blueprint for scaling help, bettering expertise, and reducing cost-to-serve, all with out enterprise complexity.
About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted enterprise software program anybody can use. Objective-built for IT, buyer help, and gross sales and advertising and marketing groups, our merchandise are designed to let everybody work extra effectively and ship extra worth for speedy enterprise affect. Headquartered in San Mateo, California, Freshworks operates world wide to serve greater than 67,000 prospects, together with American Categorical, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest firm information, go to www.freshworks.com and comply with us on Fb, LinkedIn, and X
The submit The 2026 Service Desk Blueprint appeared first on Tech Analysis On-line.
