NEW DELHI: The government’s unified digital platform, e-Jagriti, which permits customers to file and observe grievances with all client commissions, has garnered over 2.7 lakh registered customers, together with 1,388 NRIs, since its launch on Jan 1.In an announcement, the buyer affairs division mentioned on Sunday that as of Nov 13, the unified portal has facilitated over 1.3 lakh case filings and ensured the disposal of greater than 1.27 lakh circumstances. “This 12 months, 466 complaints by NRIs have been filed by way of the platform, with main participation from international locations such because the US (146), UK (52), the UAE (47), Canada (39), Australia (26) and Germany (18),” it mentioned.The e-Jagriti platform integrates legacy programs and portals right into a single seamless interface. It streamlines procedures for residents by decreasing paperwork, minimising journey and eliminating bodily documentation. It additionally strengthens entry for NRIs by eradicating geographical limitations and permitting them to say their client rights from overseas.The division mentioned with its OTP-based registration, e-Jagriti permits folks, together with NRIs, to file complaints, make digital or offline payment funds, take part in digital hearings, trade paperwork on-line and observe circumstances in actual time. It’s operational on the Nationwide Client Disputes Redressal Fee (NCDRC) and in all states and UTs“NRIs and residents can file and handle circumstances from any location, with safe end-to-end encryption and role-based permissions. Automated workflows, real-time updates by way of SMS/e mail, and digital hearings have contributed to disposal charges exceeding 100% in 10 states and within the NCDRC not too long ago. Options reminiscent of multilingual interfaces and accessibility instruments make it user-friendly for various demographics, whereas integration with Bharat Kosh and PayGov gateways ensures hassle-free payment funds,” an official mentioned.The division mentioned the platform has recorded a rise in disposal effectivity this 12 months. Between July-Aug, 27,545 circumstances had been disposed of in opposition to 27,080 filed, and in Sept-Oct, 24,504 circumstances had been disposed of in opposition to 21,592 filed — each surpassing the 2024 efficiency and demonstrating sooner decision of complaints.
