25% of the typical mid-market AI finances is misplaced to complexity earlier than even worth is realized.
For mid-market organizations AI success will depend on greater than adoption. Groups want sensible methods to cut back integration friction, transfer pilots ahead, and switch AI investments into measurable worth.
Freshworks’ international survey of 12,021 IT choice makers reveals how complexity is shaping AI budgets, workloads, and deployment timelines for mid-market organizations.
On this report, you’ll study:
- How 25% of the typical mid-market AI finances is misplaced to complexity overhead
- Why 86% of IT leaders say managing AI complexity has elevated their crew’s workload
- How 8 in 10 IT leaders report AI outputs introduce noise, errors, or rework
- Why 72% of executives anticipate ROI inside 8 months whereas deployment can take 6-12 months
- How mid-market organizations can method AI with extra readability, usability, and worth
Obtain the Report
Obtain the Report

About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted enterprise software program anybody can use. Goal-built for IT, buyer help, and gross sales and advertising groups, our merchandise are designed to let everybody work extra effectively and ship extra worth for speedy enterprise affect. Headquartered in San Mateo, California, Freshworks operates world wide to serve greater than 67,000 prospects, together with American Specific, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest firm information, go to www.freshworks.com and observe us on Fb, LinkedIn, and X
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