NEW YORK — PolyAI, the Agentic Dialog Platform for constructing the conversational enterprise, in the present day opened its platform to each builder. Free for the primary two months, the expertise powering the world’s most demanding buyer conversations throughout 75 languages and 25 nations is now out there to any group with an concept and an e-mail tackle.
For the primary time, anybody can construct a production-ready dialog agent in underneath 10 minutes and deploy it on the identical platform, fashions, and infrastructure powering complicated dialog methods for Marriott, Foot Locker, PG&E, Caesars Leisure, UniCredit, and extra.”Everybody needs to maneuver on the pace of thought proper now: writing code, transport merchandise, utilizing AI to do in minutes what used to take days,” mentioned Nikola Mrkšić, co-founder and CEO of PolyAI. “However dialog with complexity, the type the place an agent should take part in an actual, high-stakes dialog and truly ship a decision, is an issue that hasn’t been cracked at scale. That’s precisely what we’ve spent a decade fixing with the world’s greatest manufacturers, and in the present day we’re opening it as much as each builder.”
Confirmed on the toughest enterprise use instances
A affected person going by way of screening earlier than a essential medical appointment. A house owner calling a couple of fuel leak. A cardholder determining why their must-have buy was declined. The Agentic Dialog Platform was constructed for precisely these conversations: high-complexity, mission-critical, and not possible handy off to generic fashions.
Right this moment, it powers the world’s most demanding buyer interactions. It’s utilized by FedEx throughout 20+ nations, by UniCredit to enhance NPS by 14 factors, and by lots of of accommodations and casinos so that they by no means miss a name.
To make that degree of efficiency accessible to any group, PolyAI is opening its platform to the world with instruments for transport production-grade brokers:
- Poly Agent Builder: pure language in, production-ready agent out. Describe your online business wants and Agent Builder configures the agent, data base, and dialog tracks and guardrails mechanically in minutes, drawing on data distilled from lots of of enterprise deployments. From there: check it dwell, analyze name information, and refine by way of an ongoing dialog with the platform till each dialog is strictly proper.
- Agent Growth Package (ADK): With self-serve API keys, native integrations, and full CLI assist, the ADK lets builders ship dialog brokers the identical means they ship every little thing else. Construct in your individual IDE, use a coding assistant like Claude, model it with Git, and deploy out of your terminal.
- Shareable testing: Each agent ships with a zero-setup check atmosphere to work together with dwell throughout channels. Get stakeholder buy-in and validate conduct earlier than something goes to manufacturing.
Constructed on a mannequin that discovered dialog from a billion actual conversations
Most AI platforms had been designed for chat and tailored for voice later. They generate responses however wrestle to carry context throughout turns, can’t navigate ambiguity in actual time, and lack enterprise software use to resolve outcomes and not using a human within the loop.
Raven is completely different: PolyAI’s proprietary dialog mannequin was educated end-to-end on greater than a billion enterprise conversations, with the agent harness constructed into the coaching atmosphere from day one.
“Most fashions deal with dialog as an afterthought, with prompts layered on high after the very fact. With Raven, agent conduct is within the weights, not bolted on by way of prompts that drift underneath stress,” mentioned Shawn Wen, Co-founder and CTO of PolyAI. “We constructed the most effective default for dialog, then made the platform open to each mannequin an enterprise builder may want.”
Builders can deploy Raven as their default or herald GPT-5, Claude, Gemini, and others, as a result of no single mannequin suits each enterprise use case, language, or regulatory requirement.
Open for anybody to construct on the pace of thought
Beginning in the present day, any group can entry the Agentic Dialog Platform, free for the primary two months.
- CX, ops, and product groups: Construct with Agent Builder in your individual phrases.
- Builders: Construct with the ADK. Your stack, your workflow, your instruments.
To get began, go to poly.ai.
